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FAQ (DaDesktop for Training)

1. For Power Bi and VBA, is there Excel inside DaDesktop (DD)? (Because MS Excel functions are required)

  1. No, we don't supply MS Office within DD (Win10 & Win11 Pro). What we provide is a DD VM and a Training room.
  2. The Trainer(s) should arrange a free-trial account of MS Office for all delegates.
  3. Otherwise they should use their own account for MS Office.

2. Can I copy something from my own desktop to my DD desktop?

  1. Yes, we've introduced a straightforward way to upload files from your own machine to the DD Desktop. One minor limitation is that currently only one file can be transferred at a time. However, it's easy to create a zip or archive file containing all the files you need, which can then be copied over effortlessly to your DaDesktop machine.
  2. If using a cloud storage system, please don't forget to log out from your cloud storage before cloning to all delegates.

3. Why is the text in DD blurry, unclear, or even invisible?

  1. If you are using the Chrome Browser, please go to: "chrome://settings/system" to turn off the Hardware acceleration option.

4. Do Trainers have access to the NobleProg wiki?

  1. No, https://hr.nobleprog.com/homepage?tab=reg from the Terms and Conditions, states that a trainer cannot access the wiki.
  2. If you want to send something to edit on the NobleProg wiki, please copy & paste and send to the trainer via mail, (a PDF is also acceptable).

5. Are there any domains we can whitelist when using proxy or content/network filtering to enable better working?

Yes! Please whitelist any domains that follow this pattern:-

  1. *.npg.io
  2. https://dd4t.dadesktop.com

    For any further questions, please contact DaDesktop Support.

6. How can I have multiple desktops when using DD, like Ansible Training?

  1. The Trainer(s) can first set up and choose configurations of DD (RAMs, CPUs and Disk).
  2. Then, install Virt Manager or VirtualBox inside DD to set up multiple virtual machines in DD, and establish networking between VMs.
  3. After finishing the setup, you can clone to delegates in seconds.
  4. Please contact DaDesktop Support, for help if required.

7. What is the server capacity?

  1. Depends on server hardware.
  2. For example: 512GB RAM can be used as 512GB *3.
  3. Maximum disk for each server is 250GB, 16 Threads of CPUs each desktop, RAMs configurations can be customized.

8. Can I download the Video from the Training Recordings?

  1. Yes, Recordings can now be downloaded, via the three small dots to the right of the video player.
  2. There is voice recording inside the video, if you use the audio from the training room.

9. Which browser should I use for DD?

  1. Chrome, Firefox, Microsoft Edge, Opera work perfectly.
  2. Other browsers like IE are not fully supported.

10. Why is there a huge delay using DaDesktop?

  1. Check your network connection; DaDesktop is based on your local connection speed.
  2. Check your server location; when the coordinator creates the desktop, they will always choose a server close to participants Portugal.
  3. Turn off your VPN, or set it to PAC model. Also please disable any security applications, especially those that affect WebSockets operation which is required for smooth DaDesktop operation.

11. Websocket is blocked or not supported by network

Accessing Remote Desktop depends on Websocket

  1. This could be your device which is blocking it. Check settings/configurations that block Websocket. For example, in some Chromebooks, within proxy settings, if the "Use the same proxy for all protocols is on" is ticked. Websocket won't work (because it will set the "SOCK host" with a proxy.). Untick it, and set "SOCKS host" blank. This should fix it.
  2. This could also be the network, not your device. You will need to contact your network administrator or get them to unblock Websocket.

12. What support do you have for GPU, i.e., for 3d applications, etc?

  1. Please have a look at this GPU page for information on GPU support.

13. Is there any potential issues or answers?

  1. Generally, using DaDesktop is the same as using any standard Windows or Linux machine, but there are a few small issues that may be encountered when using specific software applications in a training setting, especially relating to cloning machines.

14. Do you support Mac compatible programs or Mac Emulation?

  1. No, we do not provide support for Mac compatible programs or Mac Emulation; this is mostly due to licensing issues that are often raised.