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Privacy Policy

DaDesktop is committed to safeguarding the privacy of all users who interact with our platform. This policy outlines the methods we use to gather and process your personal information, as well as the safeguards implemented to protect your data.

Our collection and utilisation of personal data are strictly limited to what is essential for delivering our services or fulfilling the legitimate interests detailed in this privacy statement. It is worth noting that the extent of data storage and handling varies significantly depending on the chosen hosting environment.

NobleProg hosted public server

This environment is hosted within a NobleProg data centre located in the EU, ensuring full GDPR compliance. As a shared server serving multiple NobleProg clients, NobleProg retains access to this infrastructure.

If you opt for a server situated outside the EU, local jurisdictional laws may apply. Data pertaining to UK-based customers is retained within the UK.

NobleProg hosted private server

This option is hosted within a NobleProg data centre in the EU. It consists of a dedicated server allocated exclusively to a single organisation, ensuring that no other entities utilise the underlying hardware.

Selecting a server located outside the EU may result in the application of local laws.

On premise server

In this scenario, the server is physically located within the organisation’s own facilities. The software is installed on this local server, granting the organisation complete control over all data.

Data categories

The following categories of data are collected:

User account / personal data

Shared server

Private server

On-premise server
  • Registering an account is mandatory to gain access to DaDesktop.
  • When you register, you share personal details such as your name, email address, username, and password with us.
  • We gather this information as it is essential for granting you access to our services and maintaining their security.
  • Your data may be used for communications related to your account.
  • Account data is retained for as long as the account remains active.
  • You may cancel your account at any time, in which case we will remove your associated data.

 
  • Clients may choose to manage users internally or request that NobleProg handles user management.
  • The server can be encrypted to prevent NobleProg from having any access.
  • No data is collected or stored.
  • NobleProg has no access.

 

Training Room Data (including cloud desktop activity and chat function)

Shared server

Private server

On-premise server
  • All activities within the Training Room may be monitored by the course instructor, training management, and our technical support team.
  • This monitoring allows us to allocate appropriate data resources, assist with issues, enable instructors and management to track course progress, and ensure adherence to our Terms of Service.
  • Our terms of use prohibit users from engaging in personal activities, such as social media use, financial transactions, or personal web browsing.
  • Data is deleted once the course is marked as 'finished'.

 
  • All collected and stored data is managed by the client.

 
  • NobleProg has no access.

 

Video / Audio Data

Shared server

Private server

On-premise server
  • DaDesktop may include an integrated audio/video feature.
  • This functionality is delivered via the NobleProg infrastructure rather than through external software.
  • Course Desktops (Fresh-start, Trainer, and Participants) may be recorded for troubleshooting purposes. No audio is recorded. These recordings are deleted 14 days after course completion. Access is restricted to NobleProg administrators with SuperAdmin privileges.
  • All collected and stored data is managed by the client.
  • Course Desktops and recordings may be captured for troubleshooting or other purposes (similar to the Shared Server setup). These recordings are the client's responsibility and are automatically removed after 14 days due to the auto-delete process.
  • No data is collected or stored.
  • NobleProg has no access.

 

Record Feature

Shared server

Private server

On-premise server
  • Clients can choose to record the course desktop.
  • If the recording option is used, NobleProg stores the footage, which can be monitored. The account holder decides when to delete it.
  • If the account is cancelled, all relevant recordings are deleted.

 
  • Clients can choose to record the course desktop.
  • All collected or stored data is managed by the client.
  • NobleProg has no access.

Technical Support

When you reach out for technical support, you must provide certain personal details, which may include your name, employer, email address, phone number, time zone, and the reason for the support request. We use this support data to resolve your issue and to gain insight into common user challenges. All technical support services are provided within NobleProg.

Contact Us

You can exercise your rights regarding your personal data by sending written notice to us via our contact us page.

Changes to this policy

We may revise this policy periodically by publishing an updated version on our website. We encourage you to review this page regularly to stay informed of any modifications and to identify any significant changes clearly.

Please also refer to our Terms of use Dadesktop Public Cloud