Reliable Controls – Canada

About the Customer

Reliable Controls is a Canadian firm that develops intelligent building controllers. They offer six products to a worldwide client base. Following each annual product update, they conduct 20 to 24 online training sessions for more than 300 users. Previously, every session required supplying computers with the software pre-installed. As the company expanded, the mounting training expenses drove them to seek a solution that could reduce costs while delivering a superior experience for their clients.

How They Found DaDesktop

The manager, Nate, came across DaDesktop through a Google search. He noticed it was a cloud desktop designed specifically for training environments. After reaching out to the DaDesktop team and testing the remote training platform himself, he chose to adopt it as their primary training solution.

What They Love About It

Easy for everyone

Both trainers and clients genuinely appreciate using DaDesktop for remote training. There are no downloads to handle and no technical expertise required. The trainer simply sets up a virtual classroom and shares a link with the learners. Whether someone is joining from the US, Brazil, or Africa, they just click the link and they are inside the virtual desktop, ready to begin.

Great training features

Learners can view the trainer's screen and their own side by side, which makes it simple to compare and follow along. The trainer can observe all learner screens simultaneously, simplifying supervision and guidance. The trainer can also take remote control of a learner's desktop to provide help at any moment. One user from Europe mentioned it feels like "the trainer is right next to us."

Works worldwide

The platform scales effortlessly and operates on a global scale. You can kick off a training session in any country without delay, or run sessions with people from multiple countries at once. You can add or remove participants at any time, making training more adaptable.

Today, DaDesktop stands as one of Reliable Controls' most valued partners.